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STORE POLICIES
TERMS &
CONDITIONS
General Terms and Conditions
We do not sell or share your information with any third party or Company.
Your privacy is very important to us. We protect it as it would be our own.
We do not share or store payment information or credit card information. Every time you pay, you will be asked to fill out the payment details again. Our payment processing providers Paypal and 2checkout do not share your information with anyone. When we see details of your payment, they show us only the last 4 digits of your credit card.
The only personal information we share is with the shipping company in the form of the shipping label for sole purpose of delivery. UPS, FedEx , DHL, and postal services have their own privacy policy implemented and they do not share your address with anyone.
We use cookies in order to understand and improve the functionality of the site and commercial demand. Also, some aspects of your browsing on the site can be shared with Google for purpose of analytic and statistics.
This website is intended to be a friendly, enjoyable, and useful experience. We provide 100% satisfaction guaranteed and the best possible service to all users. We have 100% satisfaction or your money back policy and a friendly flexible exchange policy.
Rights To Suspend or Terminate.
You agree that this web-site, at its own discretion, may terminate any use of the service immediately and without notice if
(a) We believe that you are not abiding by the general rules of this web-site
(b) You have repeatedly broken a certain term
(c) We believe you to be a nonpaying buyer. In most cases when we suspect foul play we will suspend your account while we investigate further. If our investigation is conclusive then your account with us will be terminated.
The https://www.alfiefineart.com/ website uses cookies, tracking pixels, and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including operating and personalize the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites.
The web site https://www.alfiefineart.com/
Your Conduct.
You must not transmit through the service any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material. You must also not transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable law or regulation.
Your account or order can be canceled if you contact us in a vulgar and aggressive manner, make threats, or use profanities during a phone call, email or chat. We treat all customers equally with the highest etiquette of manners and respect. We expect respectful treatment on the side of the customer as well.
General Terms.
This site acts as the window for the artist Alfie lenkiewicz to sell art and for the buyer to purchase his art or any other product-related to his art. The artist and his team reserve the right to cancel any transaction without providing any reason or explanation. We provide free international shipping and guarantee delivery in less than 30 days all over the world with the free service.
By creating a user account or making a purchase you automatically subscribing to the newsletter, you always can unsubscribe by choosing this option in the newsletter that you will receive
Membership.
Membership to this website is only available to those you can form a legally binding contract. This web-site does not permit minors (under the age of 18) to register. If any member fails to signup with their correct age the account will be terminated immediately.
Usage of coupons and discounts terms:
The use of coupon codes and other discounts is permitted only with one discount or promotion per transaction. You cannot use any coupons on paintings that are part of the Deal of the Day section or part of any other promotions. All offers made through email news are considered promotions. If you order a promotional original painting and use a coupon, your order will be automatically downgraded to recreation or canceled. If you use a coupon on a deal of the day painting that has gallery wrapped upgrade, it will be automatically downgraded to rolled in a tube with canvas painting only
If you use coupon codes on already promotional or discounted paintings, we reserve the right to cancel this order and issue a refund or send the painting rolled in a tube instead of gallery wrapped.
Gallery Wrapping is an upgrade feature, not a product we sell separately. Use of discounts or coupons is not allowed on this upgrade. If you use a coupon on gallery wrapped upgrade, you will be asked to pay the difference to complete its full price. The reason for this is because this service is a courtesy nonprofit. We only charge exactly our extra cost for the upgrade without a cent of profit.
import taxes may apply to orders outside the USA and Mexico. we cannot predict such taxes and cannot cover them. they normally paid on delivery to the shipping company. Please consult the customs agency of your country to estimate the taxes.
Customers from outside the NAFTA zone (USA, Canada and Mexico) might experience customs-related delays and might need to pay import and custom taxes. Alfiefineart.com is not responsible for any customs and import taxes, such taxes are the responsibility of the buyer/ receiver. Canadians still have to pay VAT
notice to Buyers outside USA , Canada and Mexico: The declared value of the package will be the total payment amount minus the cost of transportation. The declaration statement will be “Online Sale” . We do not cover import taxes or VAT imposed by the customs of the receiver country. Please investigate the possible custom fees on the website of the customs service of your country
We do not cover the import taxes but we can give you store credit towards another order for the amount of the tax you paid. Please provide pictures of the tax receipt for this
Undelivered Package:
In case if the package comes back undelivered due to the following reasons: Not being at home, refusing to pay import duties, refusing to do customs clearance, or just refusing the shipment; you will be charged the shipping fees we paid to the delivery company and return shipping fees as well as any import duties imposed on us with this return. In case of a refund request, all these fees will be deducted. If you request repeated shipment after undelivered package, you will be charged repeat shipping fees that vary from $15 to $100 depending on the size of the package and final destination.
If you send your paintings back for purpose of a refund, any import duties imposed on us will be deducted from the refund.
all fees mentioned above before being deducted will be backed up with invoices and bills from customs and shipping companies.
shipping &
returns
FREE FAST SHIPPING ANYWHERE IN THE WORLD
Paintings from the categories "Deal of the Day" and "Original Oil paintings" are sent out fast within 1-2 business days and delivered within 2-3 busineess days to USA, Canada and Mexico and 3-5 business days to other international destinations.
Please refer to the information below for shipping of other categories
Shipping of Unframed Paintings / Rolled in a Tube
Unframed paintings are shipped rolled up inside a hard tube.
This is the most safe way to transport a painting. The canvas is carefully rolled up and placed inside a hard tube and well sealed.
Shipping of unframed paintings is FREE to any place and country in the world.
Select this method of delivery if you plan on traveling with the painting by airplane
The certificate of authenticity is always present rolled up inside the painting. You find it when you unroll the painting.
If you wish to purchase a stretching upgrade after you placed the order, Please do it here https://Alfie fine art.com
Shipping of Framed Paintings / Gallery Wrapped / Stretched and ready to hang.
Framed paintings are shipped inside well packed cardboard/ carton box. We use a log of special soft packing materials to ensure the secure delivery of the wooden parts of the painting.
Shipping of Framed /Stretched paintings is FREE to only to USA , Canada and Mexico
Preparing a painting with a decorative frame for shipping takes 1-3 business days.
Shipping cost to international destination is as follows:
Central America and Caribbean - $65
South America - $65
European Union - $65
South East Asia, China and Japan - $100
Australia and New Zealand - $100
Rest of the world - $150
This extra fee is valid for an order up to 3 paintings sent in one parcel. The extra fee is not charged upon checkout. Please find as a upgrade product here www.Alfiefineart.com
Select this method of delivery if you wish to hang the painting as soon as its delivered
The certificate of authenticity is always present on the rear side of the painting attached to the canvas in a plastic pouch.
All stretched paintings come with sides painted as continuation of the painting. This way you do not need an additional decorative frame and can enjoy the painting right away.
The process of stretching and painting the sides takes 1 hour per painting. The sides usually take 1-2 days to dry
visit this page for more information www.Alfiefineart.com
Shipping and Preparation of Original Recreations
original recreation is a painting that Leonid did together with his studio in past years. such paintings comes signed by Leonid Afremov on from and back . Please click here for more information on the concept www.Alfiefineart.com
Such recreations are located in many different parts of the world. We have many partners and retailers in possession of recreations. In case if your recreation is located remotely , its delivered to us first to issue certification and varnish the painting one more time. However , the majority of the inventory is in our personal possession.
All recreations without exception get varnished one more time before shipping. the varnish is important to protect the painting from climatic factors during transit and to protect the painting on your wall from heat, humidity and direct sunlight. The varnish drying time is normally 3-5 days.
If the painting is in our procession, processing time is usually 5-8 days including varnishing and drying the varnish .
Average turn around time from order to delivery is 2-3 weeks. if the painting is located with partners the turn around time to delivery is 3-4 weeks.
Express shipping and processing is available at extra cost. Email shipping@afremov.com to get a quote on express shipping and processing
Please read this page for more information www.Alfiefineart.com
Shipping and Preparation of Studio Recreations
Studio recreation are paintings that are made by Alfie studio artists. Such paintings come signed with afremov logo and the painting artists on the rear side. Please read this page for more information about studio www.Alfiefineart.com
Most studio recreations are made on demand after you place the order. We keep a limited inventory of studio recreations.
Average production time for a Studio Recreation is 1-2 weeks. In case of super large paintings (size 36”X48” and larger) production time can be 2-3 weeks.
Average drying time for oil paint is 7 -10 days. in some circumstances it can go out up to 15 days .
Average turn around time from order to delivery takes 3-4 weeks . For super large sizes or very large orders it can be 4-5 weeks.
If you need express processing , Please notify us . Its only possible if the painting is made with acrylic instead of oil. Acrylic dries in 2 days.
All studio recreations are varnished before shipping.
Shipping of Printed Merchandise
The printed merchndise are considered to be items like face masks, phone cases, towels , cloths , bags and etc.
We do not manufactur the items by ourselves. We contract services of a specialized business to produce such items.
The shipping is done directly from the facility of the manufacturar . they have 3 shipping locations in USA, Mexico and Lithuania . All international orders outside North America are sent from the facility in Lithuania . their defult shipping methods are first class mail, EMS post, Registered mail and DHL global mail. Faster shipping can be arranged with additional cost. Please inquire to get estimate of express shipping cost.
Shipping Companies , Transport and Address
We work with all 3 main shipping companies - Fedex, UPS and DHL.
We use DHL for all international shipping
We use UPS for Shipping to The USA and Canada
We use Fedex for shipping to Mexico and USA
If you wish the delivery done by a certain company , Please email us to shipping@afremov.com
We do not use regular mail. If you wish mail delivery, its possible on demand only. Please email shipping@afremov.com for such request
Transport times are very similar in all 3 companies. We use economy service by default. Next day or Express delivery is possible with additional cost.
Transport times to USA, Mexico and Canada are 2-3 business days
Transport times to Central and South America are 4-5 business days
Transport times to European Union are 4-5 days
Transport times to rest of the world are 5-7 days
The service these companies provide is door to door. To ensure safe delivery we ask for signature confirmation on all shipments. If you cannot sign for the painting you can wave the signature under your responsibility . In case of theft from porch we will not provide refunds or free replacements.
Delivery to a UPS , DHL or Fedex location for pick up is available upon demand.
Please provide clear address details a valid email and good mobile phone number. The delivery companies sometimes need to reach you to arrange delivery
All delivery companies do 3 delivery attempts. If you are not home after the 3rd delivery attempt, they will leave a note on your door with the address where to go and pick up the package. If you wish 4th delivery attempt, an extra cost may apply
If you wish us to hold your order for future delivery date, Please email to shipping@afremov.com . We do not hold orders for more than 6 months
We can deliver to the following kinds of address : residence , business, school or university , warehouse, factory , government building , rural residence or farm .
We cannot deliver to PO Box because private delivery companies do not cover post office boxes.
If you wish an address change , confirmation or modification. Please email to shipping@afremov.com
All shipments are done from our main gallery / office in Playa Del Carmen , Mexico.
Import Duties and Taxes
Customers from USA and Mexico do not pay any import duties at all based on NAFTA.
Customers from Canada pay VAT and brokerage fees but they do not pay duties based on NAFTA . The VAT is different in every province. Its sometimes refered to as Sales Tax or GST.
International customers may need to pay import duties . We cannot predict the amount of the duties . it depends on many factors and usually arts and craft are considers special commodity that is taxed differently from regular products. We recommend to check with the customs of your country to estimate the amount of the duty or if any taxes apply
The taxes and duties are usually charged by the delivery company as cash on delivery. You can also pay them online and by phone before the delivery.
We do not cover import duties and taxes related to the import of the painting. Such taxes are the responsibility of the customer. However we do compensate you in a form of store credit for future orders. For Example, if you pay $30 import tax when you get the package, then next time you order from us you get $30 discount. to get the discount code , please email to shipping@afremov.com with a copy of tax payment receipt attached.
If you refuse delivery because you do not wish to pay taxes, the package will come back to us. The delivery companies will charge us the return. A Refund will be given menos the shipping fees to your country and menos return shipping fees. A full refund in such refusal is not possible. We recommend that you investigate the import rules and tax rates of your country.
Please use this tool to get an estimate on import taxes www.Alfiefineart.com
The declared value for customs is the full payment value of your transaction or the corresponding part of the painting in case of partial shipment.
Covid-19, safety measures and sanitation
The safety of our customers and our staff is very important to us. We take all the necessary measures to prevent infection in our workspace and contamination of our packages.
All paintings get disinfected before packing. The package gets disinfected after packing. We also disinfect all packing supplies and materials used before handling them.
We do not have direct contact with UPS, DHL and Fedex drivers. We leave packages for pick up outside the door before they come.
All studio artist , customer service agents and sales agents have moved to work from home until further notice . Logistical staff is working in our shipping office with all the prenetion rules like 2 meters distance and facemasks . We take temperature on the entrance and get all our staff tested before entering every single day. We also conduct covid tests to all emoployees that are return from going out of town.
The coronavirus cannot be transferred via parcels according to WHO. The virus dies out on most surfaces within 24 hours. However , the package can still be contaminated by people who handle it in your local area for delivery. We recommend leaving all incoming mail on 24 hour quarantine before touching it. If its not possible, use disinfectant materials to clean the package before touching it. Wash your hands after handling a package and do not touch you face with unwashed hands.
Transport and processing delays can happen at any time because of Covid-19. Our local risk light is orange now. Our shiping office curantly has 50% of its permited capacity. If the risk light moves to Red, everyone goes to work from home including shipping processing.
We will not stop working in case of Covid surges, we will go to work from home , this can affect processing times only.
PRIVACY &
DATA
We do not sell or share your information with any third party or Company.
Your privacy is very important to us. We protect it as it would be our own.
We do not share or store payment information or credit card information. Every time you pay , you will be asked to fill out the payment details again. Our payment processing providers Paypal and 2checkout do not share your information with anyone. When we see details of your payment, they show us only the last 4 digits of your credit card.
The only personal information we share is with the shipping Company in the form of the shipping label for solely purpose of delivery. UPS , Fedex , DHL and postal services have their own privacy policy implemented and they do not share your address with anyone.
We use cookies in order to understand and improve the functionality of the site and comercial demand. Also some aspects of your browsing on the site can be shared with google for propuse of analytic and statistics.
We need to process your personal information to run our business and provide you with the Services. By accepting our Terms and Conditions, you are confirming that you have read and understand this policy including how and why we use your information. If you don’t want us to collect or process your personal information in the ways described in this policy, you shouldn’t use the Services.
Terms and Conditions require all account owners to be at least 18 years of age. Minors under 18 years of age and at least 13 years of age are permitted to use Afremov.com Services only if they have the appropriate permission and direct supervision by the owner of the account as aparente or guardián. Children under age 13 are not permitted to use afremov.com or our Services. You are responsible for any and all account activity conducted by a minor on your account.
By using the Services, you acknowledge that afremov.com will use your information in the United States and any other country where operates. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those that apply in the country in which you reside. We will transfer personal information only to these countries to which we are permitted by law to transfer personal information, and we will take steps to ensure that your personal information continues to enjoy appropriate protections. Please read on to learn more about how we protect personal information that’s transferred outside of Europe. The only personal Information transmitted internationally or domestically is for porpuses of shipping only in a form of a shipping label with name , Address and phone Number of the receiving party.
After you place the order and have it completed , you can remove all your private date from the site. Next time you make an order will fill it out again.